eXciteOSA Support Hub
The Instructions for Use (IFU)
View our online digital Instructions for Use (IFU)
Check which Control Unit type you have to access the right IFU for you, this is found on the side that has information directly marked, by ‘REF’:
Patient FAQs
View the eXciteOSA Frequently Asked Questions
Check which Control Unit type you have to access the right FAQs for you, this is found on the side that has information directly marked, by ‘REF’:
REF on my control unit states 800300000 or 801300000
REF on my control unit states 802300000
Fill A Prescription
Get your prescribed eXciteOSA fulfilled by an authorized eXciteOSA dealer.
Reimbursement Support
Learn how our team can help with Reimbursement
Instructional Videos
Support Hub Updates:
Firmware Update 4.2 Nov 17, 2022
– We added a feature to reset your reaction test if your response is more than thirty seconds
– Articles about sleep and OSA are now available during your therapy session
– Minor updates for stability
Firmware Update 4.1.1 Oct 23, 2022
Minor update to enable current customers to skip the clinical survey
Firmware Update 4.1 Oct 19, 2022
This version adds features to help you track your progress, and improve your sleep health knowledge
– Through your therapy journey you’ll find short videos and articles that focus on specific areas of sleep apnea and sleep health
– See how your alertness improves with a simple, fun reaction test
– We made it easier to take a sleep industry-standard survey by including it in the app
– Made improvements and fixed bugs along the way
Firmware Update 4.0.2 Aug 23, 2022
Performance improvements and bug fixes
Firmware Update 4.0.1 Aug 10, 2022
– Reduce dropped sessions with adjustment to battery requirements
– German Localization Support
Firmware Update 4.0. Jul 20, 2022
We’ve listened to you and have been hard at work improving your experience to make your therapy even easier. For new customers, setting up your account is fast and easy; for our current customers, a better way to start and progress through your therapy.
– Starting a session is now just one tap
– It’s easier to adjust the intensity of your session
– The dashboard is redesigned to track your progress, and access information during your session
– It’s harder to accidentally stop your session
– You can update your profile information from Settings
– Streamlined the steps for new customers to start their first sessions quickly
– Improved the date picker
– Added a splash screen
